Conflict Resolution

Tips and Tools for Managers to Recognize, Prevent, and Resolve Conflicts—in Today’s Higher-Stress Workplace Workplaces are changing. As interpersonal rules of conduct become looser and time deadlines become tighter, conflict resolution is gaining importance as a strategic management issue. Conflict Resolution is the first book to provide specific mediation skills and managerial tools for successfully preventing, managing, and resolving workplace conflicts. Before minor skirmishes become full-blown wars, refer to this hands-on, solution-oriented book to learn: The 4 primary tasks of preventive…