Track this book
You choose which shelves are public. Progress and read dates stay yours.
About
"Drawing on her years as a consultant and coach, the author explains why we turn to ineffective tactics when the heat is on, how to avoid the worst pitfalls of difficult conversations, and how to pull yourself out if you fall in, ways to regain your balance and inject respect into stressful conversations, and more."--Global Books in Print.
Reviews
No reviews yet. Sign in to write the first.
Rating integrity
HealthyScores only count accounts older than 7 days and ratings made after publication; read-verified ratings weigh double; ratings from readers who didn’t finish are shown but not counted.
Editions
1 edition- Hardcover · English · 2008Harvard Business School Press · 240 pages · 9781578518999
Développement d'aptitudesCommunication en gestionCommunicationBusiness communicationOral communicationInterpersonal communicationExpression oraleRelations humaines
