This book introduces, explains and details delivery and control activities to achieve operational excellence on a day-to-day basis. Readers will find many of the familiar processes from the former service support and service delivery books, which have been updated where necessary.
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Computer industryCustomer servicesManagementElectronic office machine industryTechnologie de l'informationService à la clientèleGestion de la qualitéRéseaux informatiques
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