User Friendly

Combining the expertise and insight of a leading journalist and a pioneering designer, Kuang and Fabricant provide a definitive, thoughtful, and practical perspective on a topic that has rapidly gone from arcane to urgent to inescapable. It is a paradigm that quietly rules our modern lives: the assumption that machines should anticipate what we need. Kuang and Fabricant unpack the ways in which the world has been-- and continues to be-- remade according to the principles of the once-obscure discipline of user-experience design. They map the hidden rules of the designed world and shed light on…